COMPLAINTS PROCEDURE

For matters relating to our Residential Sales or Lettings service, in the first instance please contact:
The Partners, Sharman Quinney
70 Albert Place
Peterborough
PE1 1DD
or email partners@sharmanquinney.co.uk

If you have a RESIDENTIAL SALES complaint (relating to buying and selling a property)

EA Compliance Department
Connells Group
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T: 01525 215 410
E: complianceresidential@sharmanquinney.co.uk

For RESIDENTIAL SALES complaints; In the event that our company complaints procedure has been exhausted and you still remain dissatisfied, you should note that our Alternative Dispute Resolution entity for sales complaints is;

The Property Ombudsman
Milford house
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
T: 01722 333306
E: admin@tpos.co.uk
W: www.tpos.co.uk

We aim to resolve any complaints received swiftly. You can download our Residential Sales Customer Complaints Procedure leaflet. Mortgage and Insurance Services.
Matters relating to Mortgage Services are dealt with in a slightly different way. Please download the Mortgage Services Customer Complaints Procedure leaflet or contact Customer Relations in writing at:

Sharman Quinney
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
 or email customerrelations@SharmanQuinney.co.uk
 or call 01525 244 504

If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free and independent service for consumers and can be contacted at:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London 
E14 9SR
Tel: 0800 023 4567

complaint.info@financial-ombudsman.org.uk / http://www.financial-ombudsman.org.uk/